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«Help System Table of Contents 1 INTRODUCTION 2 GETTING STARTED! 2.1 Installation 2.2 Wizard 2.3 Browse Method: 2.4 Search Method: 2.5 Surface Scan ...»

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Help System

Table of Contents

1 INTRODUCTION

2 GETTING STARTED!

2.1 Installation

2.2 Wizard

2.3 Browse Method:

2.4 Search Method:

2.5 Surface Scan Method:

3 RECOVERING DELETED FILES

3.1 Browse

3.2 Viewing Deleted Files

3.3 Recovering Deleted Files

4 OPTIONS

5 UNINSTALL

6 REQUIREMENTS

7 TROUBLESHOOTING

8 FAQ

8.1 Questions About File Recovery

8.2 Questions About NTFS

8.3 Questions About Drive Indexing

8.4 Questions About Browsing

8.5 Questions About Deleted Files Search

8.6 Questions About Quick Viewer

8.7 Questions About Disk Surface Scan

9 ERROR REFERENCE

10 GLOSSARY

11 CONTACT US

1 INTRODUCTION

Thank you for choosing Pandora Recovery software.

This product will help you find and recover your deleted files from NTFS-formatted volumes. Pandora Recovery will allow you to scan all files and directories on any logical drive of your computer with supported file format. Once the Property of Pandora Corp.

scanning is complete you have full control over which files to recover and what destination to recover them to.

To get started you can use our Wizard feature, which will guide you through recovering your deleted file(s).

–  –  –

It is VERY IMPORTANT you do not create, modify, or edit data on the drive that your lost data resides on. This includes, but is not limited to, installing new software (such as Pandora Recovery) to the drive, running software on the drive (including your operating system), or creating new files. This file activity may cause partial or even permanent loss of your deleted data.

If your lost data resides on your C: it is STRONGLY RECOMMENDED you perform your file recovery by physically removing the C: drive from your computer and attaching it as a slave on another computer and then performing the file recovery using that other computer. Please consult your computer manufacturer for assistance configuring hard drives in this manner.

2 GETTING STARTED!

–  –  –

Installing Pandora Recovery is accomplished by running the installation utility available at http://www.pandorarecovery.com and then accepting the End User License Agreement (EULA), and then completing a few quick settings as detailed below.

Click on the “Next” button to proceed to License Agreement page.

Click on the “I Agree” button, or “Cancel” if you don’t agree. Note, clicking “Cancel” button will exit out of installation.

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Once you have click on the “Next” button you will see a progress window. Once it has finished the below window will appear.

Click on the “Finish” button.

CONGRATULATIONS! You can now recover deleted files.

–  –  –

An easy way to get started in recovering your deleted file(s) is by using the Wizard. By default the Wizard will open automatically when you start Pandora Recovery. You can also access the Wizard by clicking on the wizard icon in the program toolbar.

Below is the first window that will appear in the wizard.

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► Next - This button will take you to next step to recovering your deleted file(s).

► Start this Wizard the next time Pandora Recovery starts - This check box allows you to disable or enable Wizard from starting automatically when you open Pandora Recovery.

► View Help – This button will take you to our help system.

► Exit Wizard – This button will close out the wizard window.

Once you have clicked on the “Next” button the next window below will be displayed.

► Open Recycle Bin – This button will take you to your computers recycling bin. You should click this button first to see if your deleted files are in your recycling bin.

► Yes, I found my files – Please select this option if have found deleted files that you want to recover in your recycling bin.

► No, I’ve not found my files – Please select this option if you have NOT found deleted files that you want to recover in your recycling bin.

► Back – This button will take you to the previous wizard window.

► Next - This button will take you to next step to recovering your deleted file(s).

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► Start this Wizard the next time Pandora Recovery starts - This check box allows you to disable or enable Wizard from starting automatically when you open Pandora Recovery.

► View Help – This button will take you to our help system.

► Exit Wizard – This button will close out the wizard window.

Yes, I found my files:

If you have selected “Yes, I found my files” and click on the “Next” button the following window screen will appear:

► Close Pandora Recovery when I click the ‘Finish’ button – This will close the wizard window and Pandora Recovery when Finished button is clicked on.

► Back – This button will take you to the previous wizard window.





► Finish - This button will close out your wizard window.

► Start this Wizard the next time Pandora Recovery starts - This check box allows you to disable or enable Wizard from starting automatically when you open Pandora Recovery.

► View Help – This button will take you to our help system.

► Exit Wizard – This button will close out the wizard window.

No, I’ve Not found my files:

If you have selected “No, I’ve not found my files” and click on the “Next” button, the following screen below will appear.

A list of the drives attached to your computer will be displayed. Those that are grayed out will not be available to you for recovery, most likely due to an unsupported file system Select the hard drive in which your deleted file was located on and click on the “Next” button.

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► Back – This button will take you to the previous wizard window.

► Next - This button will take you to next step to recovering your deleted file(s).

► Start this Wizard the next time Pandora Recovery starts - This check box allows you to disable or enable Wizard from starting automatically when you open Pandora Recovery.

► View Help – This button will take you to our help system.

► Exit Wizard – This button will close out the wizard window.

Once you have clicked on the “Next” button, the below window screen will appear.

► Browse- This selection will scan the hard drive selected in the previous window and then allow you to browse the available folders for deleted file(s).

► Search - This selection will take you to Pandora Recovery Search page where you can search for specific files by name, date, and other parameters.

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► Deep (Surface) Scan - This selection will scan the hard drive selected in the previous window for certain supported file types.

► Back – This button will take you to the previous wizard window.

► Next - This button will take you to next step to recovering your deleted file(s).

► Start this Wizard the next time Pandora Recovery starts - This check box allows you to disable or enable Wizard from starting automatically when you open Pandora Recovery.

► View Help – This button will take you to our help system.

► Exit Wizard – This button will close out the wizard window.

–  –  –

If you have selected the “Browse” method, the “Next” button will index the hard drive previously selected and display deleted files found on that hard drive. Please see our Recovering Deleted Files section to learn how to recover deleted files(s).

2.4 Search Method:

If you have selected the “Search” method, the “Next” button will take you to the Pandora Recovery Search page. You can also get to the “Search” method by clicking on the “Search” tab at the very top. Enter the search parameters for the deleted file(s) you are looking for and then click the “Search” button. A list of files matching your search criteria will be displayed as shown in the example below.

►Search Drive - This field gives you the option to select a hard drive. A list of the drives attached to your computer will be displayed. Those that are grayed out will not be available to you for recovery. This is due to file system limitations. Note that you can only select one logical drive.

►File Name - This field gives you the following options:

- Like: Search for files that are similar to what you have in the File Name field. Enter characters in between * asterisk.

- Exactly: Search for files that are exactly to what you have in the File Name fields.

►File Size Between - This field gives you the option to search for specific file sizes.

►Created / Last Accessed - This field gives you the option to search based on created or last accessed dates.

►Search – This button will display a list of files (if any) that that match your search criteria.

►Stop - This button will stop the search process.

►Reset – This will reset all fields back to its default values.

Please see our Recovering Deleted Files section to learn how to recover deleted files(s).

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2.5 Surface Scan Method:

If you have selected the “Surface Scan” method, the “Next” button will take you to the Pandora Recovery Surface Scan page. You can also get to the Surface Scan page by selecting the “Surface Scan” tab at the top.

►What do you want to search for – This section displays the different file types that Pandora Recovery supports and can scan for.

►Scan this disc drive – This drop down field allows you select the disk drive you wish to scan.

►Start Disk Surface Scan – Once you have selected a supported file type and disc drive, the button will star scanning your disk drive for file types selected.

Please see our Recovering Deleted Files section to learn how to recover deleted files(s).

3 RECOVERING DELETED FILES

Pandora Recovery allows you to recover all kinds of files from volumes formatted using NTFS, including compressed, sparse and encrypted files (see Glossary for more information about these terms). To recover deleted items you first need to scan disk drive for deleted files. You can scan by using any of the below scanning methods.

1. Browse Method

2. Search Method

3. Surface Scan Method

The steps to recovering deleted file(s) are simple:

–  –  –

Important Note:

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It is VERY IMPORTANT you do not create, modify, or edit data on the drive that your lost data resides on. This includes, but is not limited to, installing new software (such as Pandora Recovery) to the drive, running software on the drive (including your operating system), or creating new files. This file activity may cause partial or even permanent loss of your deleted data.

If you’re lost data resides on your C: it is STRONGLY RECOMMENDED you perform your file recovery by physically removing the C: drive from your computer and attaching it as a slave on another computer and then performing the file recovery using that other computer. Please consult your computer manufacturer for assistance configuring hard drives in this manner.

–  –  –

The first thing you need to do in order to recover deleted file(s) is index the hard (Browse method) drive in which deleted file(s) are located or you can also use our Surface Scan method. You can do this by using our Wizard

feature or you can do this by doing the following:

1. Right click on the drive in which deleted file(s) are located on and select “Index”. If you have already indexed that drive select “reindex”. You can also do this by selecting the drive and then clicking the index icon in the tool bar menu, or go to “File” and select Index.

A small window will appear showing the indexing process.

–  –  –



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